Privacy Policy

Last Updated: October 7, 2026

1. Introduction

Home Helpers Group (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at https://www.homehelpersgroup.com (the “Site”), communicate with us by phone, text message, email, or through any other interactions with our business.

By accessing or using our Site, submitting information through our forms, or otherwise interacting with us, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Site or provide us with your personal information.

Home Helpers Group is a real estate solutions company based in Visalia, California. Our principal office is located at 4216 S Mooney Blvd, Ste 225, Visalia, CA 93277. You may contact us at (559) 372-0000 or [email protected].

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you interact with our Site or contact us. This may include:

• Full name (first and last)
• Telephone number(s), including mobile phone number
• Email address
• Physical/mailing address
• Property address and details about the property you wish to sell
• Any other information you choose to provide in form submissions, phone calls, text messages, or emails

2.2 Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and your visit, including:

• IP address
• Browser type and version
• Operating system
• Referring website or URL
• Pages viewed on our Site and time spent on those pages
• Date and time of your visit
• Click-stream data and search terms used
• Device identifiers

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activity on our Site. Cookies are small data files stored on your device that help us improve our Site and your experience. We use:

• Session cookies: Temporary cookies that expire when you close your browser. These are essential for site functionality.
• Persistent cookies: Cookies that remain on your device for a set period or until you delete them. These help us remember your preferences and recognize returning visitors.
• Analytics cookies: We may use third-party analytics tools (such as Google Analytics) that use cookies to help us analyze how visitors use our Site.
• Advertising/remarketing cookies: We may use cookies from advertising platforms (such as Google Ads or Facebook) to deliver targeted advertisements to you on other websites based on your visit to our Site.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be alerted before a cookie is set. Please note that disabling cookies may affect the functionality of our Site.

2.4 Information from Third Parties

We may receive information about you from third-party sources, including public records, real estate databases, marketing partners, and data providers, for the purpose of evaluating properties and contacting homeowners who may be interested in our services.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide you with a cash offer for your property
• To communicate with you by phone, text message, and email regarding your property or our services
• To complete real estate transactions, including coordinating with title companies, escrow officers, and other professionals
• To send you marketing communications about our services (with your consent, where required)
• To improve our Site, services, and user experience
• To analyze Site usage and trends
• To comply with legal obligations and enforce our terms
• To detect, prevent, and address fraud, security issues, or technical problems
• To protect the rights, property, and safety of Home Helpers Group, our users, and the public

3.1 Email Marketing Choices

You may unsubscribe from marketing emails by using the unsubscribe link in those emails or by contacting [email protected]. We will honor your request as required by applicable law. Opting out of marketing emails does not prevent us from sending non-marketing communications about an inquiry, appointment, transaction, or other service you have requested.

4. Call Recording and Monitoring

IMPORTANT: Home Helpers Group may record and/or monitor telephone calls for quality assurance, training, compliance, and record-keeping purposes. California is a two-party consent state under California Penal Code § 632, which means all parties to a call must consent to recording.

By calling us or providing your phone number and consenting to receive calls from us, you acknowledge and agree that calls may be recorded or monitored. You will receive a verbal notification at the beginning of any call that may be recorded. If you do not wish to be recorded, you may inform us at the beginning of the call and the recording will be disabled, or you may communicate with us via email instead.

Call recordings are retained for a period of up to twenty-four (24) months and are accessible only to authorized Home Helpers Group personnel and, where required, legal counsel or regulatory authorities.

5. SMS/Text Message Communications

By providing your mobile phone number and opting in to receive text messages from Home Helpers Group, you consent to receive SMS and MMS messages regarding your property inquiry, cash offers, appointment scheduling, and related services.

• Message frequency: Message frequency may vary depending on your interaction with us.
• Message and data rates: Message and data rates may apply. Consult your wireless carrier for details.
• Opt-out: You may opt out at any time by replying STOP to any text message you receive from us. After opting out, you will receive a single confirmation message, and no further texts will be sent unless you re-subscribe.
• Help: For assistance, reply HELP to any text message or call us at (559) 372-0000.
• No third-party sharing: Phone numbers collected through our SMS opt-in process will not be shared with or sold to third parties or affiliates for their own marketing purposes.

Consent to receive text messages is not a condition of purchasing any property or receiving any service from Home Helpers Group.

6. How We Share Your Information

We may share your personal information with the following categories of third parties:

• Service providers: We engage trusted third parties who perform services on our behalf, including website hosting, customer relationship management (CRM) platforms, email/SMS communication platforms, analytics services, and marketing tools. These providers are contractually required to protect your information and may only use it for the purposes for which it was shared.
• Real estate transaction partners: To complete a real estate transaction, we may share your information with title companies, escrow officers, attorneys, contractors, and other professionals involved in the transaction.
• Legal compliance: We may disclose your information when required to do so by law, regulation, subpoena, court order, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred as part of the transaction. You will be notified via prominent notice on our Site if any such change in ownership occurs that materially affects the handling of your personal information.

We do not sell your personal information to third parties for their own direct marketing purposes. Disclosures through advertising or remarketing technologies described in Section 2.3 may constitute “sharing” for cross-context behavioral advertising under California law, even when no money is exchanged. See Sections 7 and 12 for applicable privacy choices. The protections for mobile information and SMS consent in Section 5 apply regardless of these advertising practices.

7. Your Privacy Rights

7.1 California Residents — CCPA/CPRA Rights

If you are a California resident, you may have the following rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request that we disclose what categories and specific pieces of personal information we have collected about you, the categories of sources from which information is collected, the business or commercial purpose for collecting or selling information, and the categories of third parties with whom we share information.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
• Right to Opt-Out of Sale/Sharing: Where applicable, you have the right to opt out of the sale of personal information and sharing for cross-context behavioral advertising. To submit a request, contact us at [email protected] or (559) 372-0000. You may also use a Global Privacy Control signal as described in Section 12. Where required, we provide a “Do Not Sell or Share My Personal Information” link or another legally permitted online opt-out mechanism.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information to only what is necessary to perform our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us at [email protected] or call (559) 372-0000. We may need to verify your identity for requests to access, correct, or delete information. We do not require identity verification for requests to opt out of sale or sharing. An authorized agent may submit a request on your behalf, subject to any proof of authorization and verification permitted by applicable law. We will respond to verifiable consumer requests within 45 days, or notify you if we need additional time (up to an additional 45 days).

7.2 Categories of Personal Information Collected and Disclosed

In the preceding twelve (12) months, we have collected and may have disclosed the following categories of personal information for business purposes:

7.3 Nevada Residents

Nevada residents may submit a request directing us not to sell their personal information. To submit such a request, please contact us at [email protected].

7.4 Other State Privacy Rights

Residents of other states with consumer privacy laws (including Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana, and others) may have similar rights to access, correct, delete, and opt out of certain data processing activities. Please contact us using the information above to exercise any applicable rights.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Specific retention periods include:

• Web form submissions and contact information: Retained for up to five (5) years after your last interaction with us, or as long as necessary for ongoing business purposes.
• Call recordings: Retained for up to twenty-four (24) months.
• Transaction records: Retained for a minimum of seven (7) years per applicable tax and real estate regulations.
• Website analytics data: Retained for up to twenty-six (26) months.
• SMS/text message opt-in records: Retained for the duration of your opt-in plus four (4) years.

When personal information is no longer needed, we will securely delete or de-identify it.

9. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include encryption of data in transit (SSL/TLS), access controls limiting personnel access to personal information on a need-to-know basis, secure data storage systems, and regular security reviews.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach involving your unencrypted personal information, we will notify you as required by applicable law, including California Civil Code § 1798.82.

10. Third-Party Links

Our Site may contain links to third-party websites that are not operated or controlled by Home Helpers Group. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party websites you visit. We are not responsible for the content, privacy practices, or data handling of any third-party websites.

11. Children’s Privacy

Our Site and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected].

12. Do Not Track Signals

Some web browsers may transmit “Do Not Track” (DNT) signals to the websites you visit. Our Site currently does not respond to DNT signals. If we do so in the future, we will update this Privacy Policy accordingly. We honor Global Privacy Control (GPC) signals as a valid opt-out request where required by applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, provide additional notice (such as a prominent notice on our Site or an email notification). We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Home Helpers Group

Visalia, CA 93277

Phone: (559) 372-0000

Email: [email protected]